General Rental Policy

General Packaging, Delivery, and Return Policy

1. Packaging Policy

a. Protection: All rental items will be securely packaged to ensure their protection during transit. This includes the use of bubble wrap, foam padding, or other protective materials as necessary.

b. Labelling: Each package will be clearly labeled with the rental item's description, rental period, and the customer's contact information.

c. Instructions: Packaging will include a printed copy of the usage instructions and the return policy for the rental item.

2. Delivery Policy

a. Delivery Options: Customers can choose between standard and express delivery options. Delivery charges will vary depending on the option selected and the delivery location.

b. Delivery Times: Delivery times will be communicated at the time of booking. While we strive to meet these delivery times, they are estimates and are subject to change due to unforeseen circumstances.

c. Delivery Confirmation: Upon delivery, customers are required to inspect the rental item and sign a delivery confirmation acknowledging receipt of the item in good condition.

3. Return Policy

a. Return Process: At the end of the rental period, customers are responsible for repackaging the rental item in its original packaging and contacting our customer service to arrange for return pick-up.

b. Return Condition: The rental item must be returned in the same condition as it was received, with all accessories and documentation included. Failure to return the item in its original condition may result in additional charges.

c. Late Returns: Customers are encouraged to return rental items on time. Late returns will incur additional fees, as specified in the rental agreement.

d. Return Confirmation: Upon return, the rental item will be inspected for any damages or missing components. A return confirmation will be provided to the customer, documenting the condition of the item upon return.

General Terms

- The customer is responsible for ensuring that the rental item is used in accordance with the manufacturer's instructions and guidelines.
- Any damages, loss, or failure to return the rental item will result in charges as outlined in the rental agreement.
- We reserve the right to amend these policies at any time. Changes will be communicated to customers in advance.

By renting an item from us, customers agree to adhere to these packaging, delivery, and return policies. Our aim is to provide a smooth and hassle-free rental experience for all our customers.